Refund & Cancellation Policy

Last updated: November 11, 2026

Cancelling a subscription

Essential and Pro subscriptions can be cancelled at any time in one click from your account page. Your plan stays active until the end of the 30-day period you already paid for, then it is not renewed and you will not be charged again. You can also email support@voicespony.com and we will cancel for you.

14-day refund if you haven't used your plan

If you bought a plan (Essential, Pro or Lifetime) and have not generated any audio with it, you can ask for a full refund within 14 days of purchase — just email us from your account email address.

After you start using a paid plan

VoiceSpony is a digital service delivered immediately. When you generate audio with a paid plan, you expressly agree to immediate performance and, as provided by Article L.221-28 (13°) of the French Consumer Code, you waive your 14-day withdrawal right. Periods already started are therefore not refunded, except where required by law.

Technical problems

If the Service did not work for you (for example, a generation failed but characters were counted, or you were charged twice), contact us within 30 days: we will restore your characters or refund the affected payment.

How refunds are paid

Refunds are issued through Whop to the original payment method, usually within 5 to 10 business days. A refunded plan is deactivated.

Contact

Donovan Confais — 26 rue du Docteur Rosenberg, 76170 Lillebonne, France — support@voicespony.com